Privacy Policy

Last updated: 12 November 2026

This policy explains how Krone Electrical (Pty) Ltd (“Krone”, “we”, “us”) collects, uses, shares and protects your personal information, as required by the Protection of Personal Information Act 4 of 2013 (POPIA). It applies to information we receive through this website and online shop, and when you contact us by email, phone or WhatsApp or ask us for a quote.

1. Who is responsible for your information

  • Responsible party: Krone Electrical (Pty) Ltd, registration number 2012/163518/07
  • Address: 126 Roan Crescent, Corporate Park North, Midrand, Gauteng, 1685
  • Information Officer: Scoberth Ngobeni, Director, info@kroneelectrical.com, (012) 023 2511

2. What we collect

  • Details you give us: your name, phone number, email address, delivery and billing address, company name and VAT number (if you provide them), and what you order.
  • Messages and quote requests: what you write to us, and details and photos of your site or project.
  • Your account: your login details and order history.
  • Reviews: reviews, photos and comments you choose to post.
  • Payments: card payments are handled by PayFast. We receive confirmation of your payment, not your full card details. For EFT payments we receive the proof of payment you send us.
  • Technical information: your IP address, browser and device type and the pages you visit, which our web server records for security and to fix problems.

3. Why we use it

  • To process, deliver and support your orders, including returns and warranty claims.
  • To prepare quotations and carry out electrical work you ask us to do.
  • To answer your questions and messages.
  • To keep the accounting and tax records the law requires.
  • To keep the website secure and to prevent fraud and spam.
  • To send you news and special offers, but only if you have agreed to receive them or you are an existing customer. You can unsubscribe at any time.

We only use your information where POPIA allows it: to perform our agreement with you, to comply with the law, for our legitimate interests (such as security), or with your consent.

4. Who we share it with

  • PayFast, to process card and other online payments.
  • Courier and delivery companies, who need your name, phone number and delivery address.
  • Our website hosting and email providers, who store the website and our emails.
  • Technical service providers that keep the website running, such as the spam filter that checks website forms and comments, and the web font service that displays our text.
  • Professional advisers, such as our accountants and auditors, and authorities where the law requires it.

We do not sell, rent or trade your personal information. Our service providers may only use it to provide their services to us.

5. Information sent outside South Africa

Some of our technical service providers process information outside South Africa. We only allow this where POPIA permits it, for example where the recipient is bound by laws or agreements that protect your information to a standard similar to POPIA, or where it is needed to provide the service you asked for.

6. Cookies

This website uses essential cookies to keep items in your cart, process your checkout, keep you logged in and remember your choices. We do not use advertising or tracking cookies. You can block cookies in your browser settings, but the cart and checkout may then not work.

7. How long we keep it

  • Orders, invoices and payment records: at least 5 years, as tax law requires.
  • Quotations, project and warranty records: for as long as needed for the work, the warranty period and any legal claims.
  • Marketing details: until you unsubscribe.
  • Website security logs: for a short period only.

When we no longer need your information, we delete it or remove anything that identifies you.

8. How we protect it

We use reasonable technical and organisational measures to protect your information, including a secure (https) connection, passwords and access limited to the people who need it, and reputable service providers. If your information is ever accessed by someone without authority, we will let you and the Information Regulator know, as POPIA requires.

9. Your rights

  • Ask whether we hold personal information about you, and for a copy of it.
  • Ask us to correct or update your information.
  • Ask us to delete your information, where we are not required by law to keep it.
  • Object to our use of your information, including for marketing.
  • Withdraw your consent at any time, where we rely on it.

To use any of these rights, contact our Information Officer at info@kroneelectrical.com. We may ask you to confirm your identity first.

10. Complaints

If you have a concern about how we handle your information, please contact us first so that we can put it right. You also have the right to complain to the Information Regulator:

  • Website: inforegulator.org.za
  • Complaints: POPIAComplaints@inforegulator.org.za
  • General enquiries: enquiries@inforegulator.org.za
  • Telephone: 010 023 5200

11. Children

Our online shop is not intended for children under 18, and we do not knowingly collect their personal information.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. See also our Terms and Conditions.