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Terms and Conditions

Last updated: 12 November 2026

These terms apply when you use kroneelectrical.com or buy from the Krone Electrical online shop. Please read them before you place an order. They do not take away any of your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Who we are

The website and online shop are run by Krone Electrical (Pty) Ltd (“Krone”, “we”, “us”).

  • Company registration number: 2012/163518/07
  • Director: Scoberth Ngobeni
  • Physical address (also our address for legal notices): 126 Roan Crescent, Corporate Park North, Midrand, Gauteng, 1685
  • Telephone: (012) 023 2511  |  WhatsApp: 060 477 2937
  • Email: info@kroneelectrical.com
  • Website: kroneelectrical.com
  • Accreditations: registered electrical contractor, ECB registered, ECA member, Master Installation Electrician on staff

2. What these terms cover

These terms cover the use of this website and purchases from the online shop. By placing an order you agree to them.

Electrical contracting work, such as installations, maintenance, repairs and Certificates of Compliance, is done under the written quotation we give you for that work and its terms, not these shop terms.

3. Products and orders

  • We describe our products as accurately as we can. Photos are for illustration, and colours and finishes can look slightly different on your screen.
  • When you place an order you will receive an email listing what you ordered. We accept your order, and the agreement between us is concluded, when we confirm it after your payment has been received.
  • If an item turns out to be unavailable after you have ordered, we will let you know straight away and refund you in full within 30 days.
  • If a product is listed at a price that is clearly wrong, we will contact you before processing the order. You can then go ahead at the correct price or cancel for a full refund.

4. Prices and payment

  • Prices are in South African rand (ZAR). The total shown at checkout, including delivery, is the full amount you pay.
  • You can pay with PayFast (card and the other options on PayFast’s secure payment page) or by direct bank transfer (EFT).
  • Card payments are made on PayFast’s secure, encrypted payment page. We never see or store your full card details. This website uses a secure (https) connection.
  • For EFT payments, please use your order number as the payment reference. We process your order once the payment reflects in our account. If payment has not reflected within 7 days, we may cancel the order.

5. Delivery

  • We deliver within South Africa.
  • The delivery fee is shown at checkout before you pay. Orders above a set amount qualify for free delivery, as shown at checkout.
  • We will tell you the expected delivery time when we confirm your order. We will deliver within 30 days after receiving your order unless we agree otherwise. If we do not, you may cancel the order by giving us 7 days’ written notice, and we will refund you in full.
  • Please check your order when it arrives and tell us as soon as possible if anything is damaged, missing or not what you ordered.
  • The goods are your responsibility once they have been delivered to the address you gave us.

6. Cancelling an online order (cooling-off period)

Under section 44 of ECTA you may cancel an online purchase, without giving a reason and without penalty, within 7 days after you receive the goods. To cancel, email info@kroneelectrical.com with your order number.

  • Please return the goods in the condition in which you received them.
  • The only cost to you is the direct cost of returning the goods.
  • We will refund what you paid within 30 days of the date you cancelled.
  • As the law allows, this right does not apply to goods made to your specifications or clearly personalised (for example, cable cut to a length you ordered), or to goods that by their nature cannot be returned.

7. Returns, faulty goods and warranties

  • If a product is defective, unsafe or not fit for its normal purpose, you may return it within 6 months of delivery, at our risk and cost. We will then repair it, replace it or refund you, as you choose (section 56 of the CPA).
  • If we delivered the wrong item, or an item that does not match its description, we will exchange it or refund you.
  • Many products also carry the manufacturer’s warranty, which applies in addition to your rights under the CPA.
  • These rights do not cover damage caused by misuse, accidents, incorrect installation, alterations made contrary to the instructions, or normal wear and tear.
  • To return a product, contact us first at info@kroneelectrical.com or (012) 023 2511 with your order number (and photos, if the item is faulty) so that we can arrange the return.
  • Returns for any other reason, outside the 7-day cooling-off period, are at our discretion. We may offer an exchange or credit for unused goods in their original packaging.

8. Electrical safety and installation

  • In South Africa, electrical installation work must be done by a registered electrician, who must issue a Certificate of Compliance (COC) for the work, as required by the Electrical Installation Regulations, 2009.
  • Krone’s registered electricians can install the products you buy and issue a COC. Contact us for a quote.
  • Always follow the manufacturer’s instructions and switch off the power before any electrical work.

9. Your record of the transaction

Your order confirmation email, and the order history in your account, are your record of each purchase. We can send you a copy of any order or invoice on request.

10. Your account

Keep your password private, and tell us straight away if you think someone else has used your account. You are responsible for orders placed through your account.

11. Reviews and content you send us

If you post a review, photo or comment, you confirm that it is your own and honest, and you allow us to show it on this website. We may remove content that is offensive, misleading, unlawful or unrelated to our products.

12. Use of this website

  • The text, photos, videos and logos on this website belong to Krone or our suppliers. Please do not copy them for commercial use without our written permission.
  • We work to keep the website accurate and available, but we cannot promise that it will always be error-free or uninterrupted.
  • Links to other websites and services, such as PayFast or WhatsApp, are governed by those services’ own terms.

13. Liability

As far as the law allows, we are not liable for indirect or consequential loss arising from the use of this website. Nothing in these terms limits your rights under the CPA or ECTA, or our liability for gross negligence.

14. Privacy

Our Privacy Policy explains how we collect, use and protect your personal information.

15. Complaints and disputes

If you are unhappy with an order or with our service, please contact us first at info@kroneelectrical.com or (012) 023 2511, and we will do our best to resolve it quickly.

If we cannot resolve your complaint, you may refer it to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission. These terms are governed by the laws of South Africa.

16. Changes to these terms

We may update these terms from time to time. The version shown on this website when you place an order applies to that order.